returns + exchanges
Need a different size? Product didn’t work out?
thekkproject.com gladly accepts returns of unworn, unwashed, undamaged or defective merchandise for full refund within 30 days of the original purchase.
- Personalized and/or Final Sale items cannot be returned or exchanged.
- Free gifts with purchase should be returned along with merchandise returns.
returns
- USPS return shipping is $6.99; return shipping costs will be deducted from your refund.
- We waive return shipping charges one time if an exchange order is placed.
- Refunds will be processed once your order has been delivered to our Return Center and inspected.
- Refunds go back to your original form of payment and do not include any shipping costs paid on your original order.
- We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
- Returns are available within 30 days of the purchase date.
exchanges
Unfortunately, we are not able to offer direct exchanges by mail. To replace an item, return the original item and then purchase a new one in a separate transaction. If you need assistance with this process, contact us at happy@thekkproject.com
Please note: Clearance or discontinued items in different colors or sizes than originally purchased may not be available for the same price.
If you have any questions about our return process, please contact us at happy@thekkproject.com.
