how can we help?
Check out our FAQs below. If you can’t find an answer to your question, reach out and we’ll be happy to help.
shipping + returns
how long will it take to receive my order?
We do our best to get every order out quickly. Each item is cut, sewn, and/or printed to order in our Tampa studio, so it can take up to three days for us to create your special piece. Orders are prepped for shipment as soon as they are completed. Our free shipping method is USPS First Class and it typically takes 3-5 business days.
If you need something sooner, reach out below and we'll be happy to see what we can do!
where do you ship?
We ship everywhere!
- Free shipping on orders in the U.S.
- Shipping rates will vary for Canada, Mexico, and International.
- Read more about our shipping options.
what is your return policy?
Need a different size? Product didn’t work out?
thekkproject.com gladly accepts returns of unworn, unwashed, undamaged or defective merchandise for full refund within 30 days of the original purchase.
- Personalized and/or Final Sale items cannot be returned or exchanged.
- Free gifts with purchase should be returned along with merchandise returns.
returns
- USPS return shipping is $6.99; return shipping costs will be deducted from your refund.
- We waive return shipping charges one time if an exchange order is placed.
- Refunds will be processed once your order has been delivered to our Return Center and inspected.
- Refunds go back to your original form of payment and do not include any shipping costs paid on your original order.
- We will email you when your refund has been processed; please allow up to 14 business days for your financial institution to post funds back to your account.
- Returns are available within 30 days of the purchase date.
exchanges
Unfortunately, we are not able to offer direct exchanges by mail. To replace an item, return the original item and then purchase a new one in a separate transaction. If you need assistance with this process, contact us at happy@thekkproject.com
Please note: Clearance or discontinued items in different colors or sizes than originally purchased may not be available for the same price.
If you have any questions about our return process, please contact us at happy@thekkproject.com.
sizing + care
what tee size should i order?
size chart for t-shirts
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what's the best way to wash tees and totes?
For optimal durability, our tees and totes can be machine washed with cold water on the delicate cycle. Lay flat to dry and iron on reverse side of graphic if needed.
sizing + care for dog bandanas
how are your dog bandanas sized?
Our classic tie-on bandana comes in two sizes:
Please measure around your dog's neck to confirm the best fit for their bandana. If you're not sure about the size, go with the larger size!
can the bandanas be washed?
A dirty pup (and bandana) is a sign of a good play day!
All fabrics are pre-washed prior to cutting and sewing to minimize shrinkage. The bandanas are machine washable. Make sure to use cold water on delicate setting. You can tumble dry on low or simply lay flat to dry. Iron on reverse side of print, if needed.
custom products
what if my pet's name is misspelled?
Yikes! We all make mistakes. If it's our bad, reach out below and we'll replace it asap.
oh no! i forgot to add my pet's name to my order.
No problem! If we haven't shipped out your order, contact us with your order number and we'll be sure to add it to your bandana.
interested in a custom or wholesale order?
Get in touch with us below or DM us on Instagram. We'd love to hear from you!